Grill Maestro

A representative from Charbroil, actually it’s via a public relations person, responds to the issue of shearing screws in the TEC burner:

Char-Broil has seen the messages posted on this and other forums regarding failing fasteners used in manufacturing of a limited number our TEC burners. We regret that a few TEC by Char-Broil Series owners have experienced burner performance issues. Char-Broil wants to assure all TEC Series customers that we will take care of their individual issues and assist them in replacing the complete infra red burner assembly in their grill. Char-Broil encourages TEC Series owners who have encountered a problem with the fasteners to call 1-888-430-7870 to receive a new TEC stainless steel burner assembly from Char-Broil. Our TEC Consumer Services line will be open 7 days a week from 9:00 AM to 9:00 PM EST. One of our customer service agents will be happy to assist you and a warranty service kit will be shipped out at no charge via priority 2nd day air shipping. We stand behind the safety and performance of our products and make it a priority to respond to our consumer’s needs and concerns.

Sounds like a responsible way to deal with the problem.